Check-in
Q: I have a reservation.
A: May I see your passport, please?
Wǒ yǒu yùdìng.
Qǐng chūshì nín de hùzhào.
Wǒ / Iyǒu / haveyùdìng / reservation
Qǐng / pleasechūshì / shownín / your (polite)hùzhào / passport
Room Key
Q: Can I have my room key, please?
A: Here is your room key.
Qǐng gěi wǒ fángjiān yàoshi.
Zhè shì nín de fángjiān yàoshi.
Qǐng / pleasegěi / givewǒ / mefángjiān / roomyàoshi / key
Zhè / thisshì / isnín / your (polite)fángjiān / roomyàoshi / key
Amenities
Q: Could I have another towel, please?
A: Of course, I’ll bring it right away.
Qǐng zài gěi wǒ yì tiáo máojīn.
Dāngrán, wǒ mǎshàng sòng lái.
Qǐng / pleasezài / againgěi / givewǒ / meyì tiáo / (MW)máojīn / towel
Dāngrán / of coursewǒ / Imǎshàng / immediatelysòng lái / deliver
Wi-Fi
Q: How do I connect to the Wi-Fi?
A: The Wi-Fi password is on your room card.
Qǐngwèn zěnme liánjiē wúxiànwǎng?
Wúxiànwǎng mìmǎ zài nín de fángkǎ shàng.
Qǐngwèn / may I askzěnme / howliánjiē / connectwúxiànwǎng / Wi-Fi
Wúxiànwǎng / Wi-Fimìmǎ / passwordzài / atnín / your (polite)fángkǎ / room cardshàng / on
请问怎么连接无线网？无线网密码在您的房卡上。
Room Service
Q: Do you have room service?
A: Yes, please dial “9” for room service.
Qǐngwèn nǐmen yǒu kèfáng fúwù ma?
Yǒu, qǐng bō 9 zhǎo kèfáng fúwù.
Qǐngwèn / may I asknǐmen / you (plural)yǒu / havekèfáng / roomfúwù / service
Yǒu / haveqǐng / pleasebō / dial9 / ninezhǎo / findkèfáng fúwù / room service
请问你们有客房服务吗？有的，请拨9找客房服务。
Facilities
Q: Where is the gym?
A: It’s on the second floor.
Jiànshēnfáng zài nǎr?
Zài èr lóu.
Jiànshēnfáng / gymzài / atnǎr / where
Zài / atèr / twolóu / floor
Issues
Q: The air conditioner isn’t working.
A: We’ll send someone to fix it right away.
Kōngtiáo huài le.
Wǒmen mǎshàng pài rén xiūlǐ.
Kōngtiáo / air conditionerhuài / broken
Wǒmen / wemǎshàng / immediatelypài / sendrén / personxiūlǐ / repair
Checkout
Q: Can I check out later?
A: Yes, but there might be an extra charge.
Wǒ kěyǐ wǎn yìdiǎn tuìfáng ma?
Kěyǐ, bùguò kěnéng yào jiā qián.
Wǒ / Ikěyǐ / canwǎn / lateyìdiǎn / a bittuìfáng / check out
Kěyǐ / canbùguò / butkěnéng / possiblyyào / needjiā / addqián / money
我可以晚一点退房吗？可以，不过可能要加钱。
Transport
Q: Could you call a taxi for me?
A: Certainly. It will arrive in five minutes.
Qǐng bāng wǒ jiào yí liàng chūzūchē.
Hǎo de, wǔ fēnzhōng hòu dào.
Qǐng / pleasebāng / helpwǒ / mejiào / callyí liàng / (MW)chūzūchē / taxi
Hǎo de / OKwǔ / fivefēnzhōng / minuteshòu / afterdào / arrive
Checkout
Q: I’d like to check out, please.
A: Please wait a moment while I prepare your bill.
Wǒ yào tuìfáng.
Qǐng shāo děng, wǒ bāng nín jiézhàng.
Wǒ / Iyào / wanttuìfáng / check out
Qǐng / pleaseshāo / brieflyděng / waitwǒ / Ibāng / helpnín / you (polite)jiézhàng / pay bill
