Privacy Policy

1. Scope and accountability

This Privacy Policy applies to GoKelisi Communications (“GoKelisi,” “we,” “us” or “our”), the website at gokelisi.com, GoKelisi Unlocked, the Grammar Library, private coaching, in-person lessons and related communications.

GoKelisi Communications is based in Aurora, Ontario, Canada. We are responsible for personal information under our control and have designated a Privacy Officer to answer questions and handle access, correction and privacy complaints.

2. Information we collect

The information we collect depends on how you use GoKelisi.

Please do not provide sensitive personal information that is unnecessary for English learning, support or account administration.

3. AI-assisted speaking practice and voice data

GoKelisi Unlocked provides live AI-assisted English conversations. This feature requires clear disclosure because it uses your microphone and processes the content of your conversation.

• You control microphone access. Your browser asks for permission, and audio is captured only when you start an AI speaking session and grant access.
• Audio is transmitted to OpenAI. Live microphone audio is sent to OpenAI’s API so the service can recognize speech, generate a spoken response and produce a transcript.
• GoKelisi does not intentionally store raw audio recordings on its server. The current service stores the text conversation and related learning record rather than an audio file.
• GoKelisi stores learning records. These may include transcript lines, scores, self-assessment metrics, notes, AI-generated coaching observations and completion information. Earlier progress may be used to personalize later sessions.
• OpenAI processes API data. OpenAI states that API business data is not used to train its models by default. OpenAI may retain API abuse-monitoring logs, which can contain prompts, responses and related metadata, for up to 30 days unless a longer period is required by law or needed to prevent harm.

Learn more in OpenAI’s API data controls and business-data privacy information.

4. How we use personal information

We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:

• create and secure user accounts;
• provide AI speaking sessions, lessons, coaching and study materials;
• save progress and personalize later learning experiences;
• calculate and display coaching scores, reflections and progress profiles;
• process purchases, confirm access and maintain transaction records;
• schedule lessons and respond to questions or support requests;
• protect the service, prevent fraud and investigate technical or security issues;
• maintain, evaluate and improve the operation of GoKelisi services using appropriate and proportionate information; and
• meet legal, tax, accounting and regulatory obligations.

If we want to use personal information for a materially different purpose, we will identify that purpose and obtain consent where required.

5. Payments through Stripe

Online payments are processed by Stripe. When you proceed to checkout, Stripe collects the payment and transaction information required to process the purchase, detect fraud and comply with financial obligations. Stripe may act as both a service provider to GoKelisi and an independent controller for certain payment, security and legal-compliance activities.

GoKelisi receives purchase confirmation and limited transaction information needed to provide access and support the order. We do not receive or store your complete payment-card number or card security code.

For more information, review the Stripe Privacy Policy and Stripe Privacy Center.

6. Cookies, sessions and technical logs

GoKelisi uses essential session technology to keep users signed in and support account security. The server may also create technical logs needed to operate, troubleshoot and protect the service.

Third-party services may use their own cookies or similar technologies when you visit their pages or use their services—for example, Stripe checkout, YouTube, Instagram or Google Maps. Their handling of information is governed by their own privacy policies.

If GoKelisi introduces non-essential analytics or advertising cookies, we will update this policy and provide any notice or consent mechanism required by applicable law.

7. When we share personal information

We do not sell or rent personal information. We may disclose limited information:

• to service providers that help operate GoKelisi, including website hosting, OpenAI for AI conversation and transcription, and Stripe for payments;
• to professional advisers when reasonably necessary and subject to appropriate confidentiality obligations;
• when required or permitted by law, court order or lawful government request;
• to investigate fraud, security threats or misuse and protect the rights or safety of GoKelisi, users or others;
• in connection with a proposed financing, sale, merger or transfer of all or part of the business, subject to appropriate safeguards; or
• when you direct us to share information or otherwise provide valid consent.

Service providers are permitted to process information only for the services they provide and their own legally permitted purposes.

8. Processing outside Canada

Some service providers, including OpenAI and Stripe, may process or store personal information outside Canada, including in the United States or other jurisdictions where they or their service providers operate. Information processed in another country may be accessible to courts, law-enforcement agencies or national-security authorities under that country’s laws.

GoKelisi remains accountable for personal information transferred to service providers for processing and uses contractual, organizational and technical measures appropriate to the circumstances.

9. How long we retain information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to provide the service, preserve a student’s progress, resolve disputes, maintain security and satisfy legal, tax and accounting requirements.

• Account and learning records are generally retained while an account is active and afterward for a reasonable period unless deletion is requested or a longer period is required.
• Transcripts and progress records are retained so users can review progress and so later sessions can be personalized. A user may request deletion, subject to legal and operational limits.
• Payment and transaction records may be retained for the periods required by tax, accounting, fraud-prevention and legal obligations.
• Technical logs are retained only for a period reasonably needed for security, troubleshooting and service operation.

When information is no longer required, we take reasonable steps to delete, anonymize or securely dispose of it.

10. Security safeguards

We use administrative, technical and organizational safeguards appropriate to the sensitivity of the information. These include HTTPS in transit, password hashing, access controls, authenticated account sessions, restricted administrative access, service-provider safeguards and reasonable backup and security practices.

No online service can guarantee absolute security. Users are responsible for choosing a strong, unique password and protecting access to their email account and device. Please contact us promptly if you believe your GoKelisi account or personal information has been compromised.

11. Your choices and privacy rights

Subject to applicable law and limited exceptions, you may:

• ask whether GoKelisi holds personal information about you;
• request access to that information and an explanation of how it has been used or disclosed;
• ask us to correct inaccurate or incomplete information;
• request deletion of information that is no longer required, subject to legal and operational retention requirements;
• withdraw consent to optional processing, understanding that this may limit features that depend on the information; and
• unsubscribe from promotional emails using the unsubscribe method provided or by contacting us.

To protect your privacy, we may need to verify your identity before acting on a request. We will respond within the period required by applicable law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

12. Services intended for adults

GoKelisi’s paid programs and coaching services are intended for adults aged 18 or older. We do not knowingly collect personal information from children through these services. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

13. Changes to this policy

We may update this Privacy Policy as GoKelisi services, providers or legal obligations change. The current version will be posted on this page with a revised “last updated” date. If a change materially affects how existing personal information is used, we will provide additional notice or seek consent where required.

14. Contact the Privacy Officer

Send questions, requests or complaints concerning privacy or personal information to: